Benjamin Gallagher

Benjamin Gallagher is an experienced professional currently serving as a Senior Analyst in CX Experience Engineering at Blue Cross and Blue Shield of Louisiana, where responsibilities include enhancing member experience through human-centered design and journey mapping. Previous roles at the organization encompassed Market Engagement Analyst positions focused on multi-channel member engagement campaigns and coordination of campaign elements. Gallagher has held leadership positions such as Audience Development Director at Baton Rouge Business Report and Director of Retail Data and Merchandising at Lyons Specialty Company, leveraging data analysis to inform sales strategies. Early career experience includes managing a substantial sales territory for The Hershey Company and an internship at 4th Sector Solutions supporting operational tasks. Gallagher holds an MBA in Marketing and a BS in Business Administration from Louisiana State University.