Phinda Zwane

Phinda Zwane is an experienced Test Analyst at Medscheme Holdings since November 2009, specializing in business and system requirements analysis, test planning, functional testing, and defect management using tools like Jira and Microfocus QC. Previous roles included User Acceptance Tester and Email Correspondence Agent, emphasizing test scenario creation, defect resolution, and client education. Earlier career experience includes positions as a Call Centre Agent focused on compliance and risk management, as well as Data Capture, where query resolution and service delivery quality were prioritized. Additionally, Phinda Zwane worked as an International Customer Service Representative at UTi Worldwide Inc. and possesses multiple certifications in information technology and wealth management from reputable institutions.