Oussama Jouali

Oussama JOUALI is an experienced IT professional specializing in technical support and network operations. Currently serving as an IT Support professional at Alpha Networks since December 2021, Oussama is responsible for managing technical incidents in both English and French, while overseeing IT assets across various company branches. Prior experience includes roles such as IT Support Technician at N+ONE Datacenters, where incident management was conducted using ManageEngine, and as ISP Consultant & L2 Networks at ALTEN, handling complaints related to IPTV and network incidents. Oussama has also completed internships in IT support and network management at ONEE-Branche Eau, Hospital CHU, and the Direction Provinciale du Ministère de l'Education Nationale. Academic qualifications include a degree in Ingénierie des Systèmes Informatiques and a BTS in Administrateur de Systèmes et Réseaux Informatiques from École Supérieure de Management de Télécommunication et d’Informatique Sup MTI.