Deanna Kirchner

Deanna Kirchner has extensive work experience in various roles within the retail industry. Deanna began their career at Sears Holdings Corporation in 2003, where they served as a Unit Manager for the Detail Control Center. In this role, they were responsible for retail support activities, including dispute resolution and expense reconciliation. Deanna also facilitated the off-shoring of staff in 2008 and served as a liaison between stores, management, and off-shore teams.

In 2009, Deanna joined Sears Authorized Hometown Stores, LLC as an Operations Manager. Deanna managed operations and systems issues in existing stores, maintained operations manuals, and assisted with problem resolution.

In 2011, Deanna moved back to Sears Holdings Corporation as an Operations Manager for processes related to Non-Productive Inventory and Replenishment in Sears Retail stores. Deanna maintained accurate process documentation, responded to store inquiries, and worked with business partners to implement process changes.

From 2014 to 2017, Deanna worked at Sears Hometown and Outlet Stores, Inc. as a National Operations Manager - Post Sale. In this role, they established and implemented consistent standards and programs to support the business mission. Deanna focused on reducing credit card chargebacks and other profit drains and implemented process changes that resulted in a 20% reduction in credit chargeback losses.

Most recently, Deanna Kirchner worked at American Freight Furniture, Mattress, Appliance as the Director of Customer Experience & Operations Support. Their responsibilities included supervising customer service teams, managing budget planning and volume forecasting, and overseeing the testing and transition to new store systems.

Deanna Kirchner holds a Bachelor of Science (BS) degree in Business/Managerial Economics from Miami University.