Mirosław Korszeń

Mirosław Korszeń has extensive experience in customer service and management roles. Mirosław is currently the Customer Experience Director at Amica Group since 2022, where they are responsible for transforming the Customer Care department and implementing strategies to improve customer satisfaction.

Prior to that, from 2018 to 2022, Korszeń worked as the Customer Service Manager Poland & Baltics at Beko Global; Arçelik Global. In this role, they managed the customer service department and support infrastructure, serving over 300K customers with a multi-million Euro budget. Mirosław was accountable for various aspects of customer service, including contact center operations, after-sales support, repair service, and spare parts supply.

Before joining Beko Global, Korszeń worked at LG Electronics from 1999 to 2018 in various customer service and management roles. Mirosław served as a Customer Service Senior Manager, overseeing customer service and support infrastructure for different business units. Mirosław was also involved in the coordination and management of the service network.

Their earlier experience includes a sales representative role at Beko Global in 1999, a customer service representative position at East Trading Company Sp. z o.o. (ARDO) from 1997 to 1999, and a shop assistant role at MAKRO Cash and Carry Polska S.A. in 1995.

Overall, Korszeń has a strong background in customer service, management, and improving customer experiences in various organizations.

Mirosław Korszeń's education history includes a postgraduate program in Business Psychology for Managers at Kozminski University in 2019-2020. Prior to that, they earned a Bachelor's degree in Economics, specializing in Economics of European Integration, from Vistula University between 1999 and 2002. Additionally, they have obtained various certifications in areas such as management, team productivity, customer experience, and decision making from institutions like LinkedIn and Circus Street, with completion dates ranging from 2020 to 2023.