Andrew Smith FCLS, LPCS serves as the Quality Assurance Training Manager at Anchor General Insurance Agency since September 2020, focusing on developing and implementing continuous improvement audit processes within non-standard auto claims operations. Prior experience includes a role as Senior Fraud Investigator at AIG from June 2013 to August 2020, where Andrew Smith originated fraud investigation strategies and conducted in-depth investigations. As Field Claims Manager at Farmers Insurance from April 2005 to June 2013, oversight was provided to a team of six insurance claims professionals while fostering future leadership through training initiatives. Earlier career experience includes work as Field Claims Investigator at Infinity Insurance, where Andrew Smith developed claims investigation strategies and advanced to the specialized investigative unit. Andrew Smith holds a degree from the University of Delaware, earned between 1994 and 1998.
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