Ilyas Wali

Ilyas Wali currently serves as the Deputy General Manager of Customer Experience at Angara Inc., focusing on creating an ultra-personalized customer experience for the luxury e-commerce brand. Prior experience includes managing customer experience for Zoya, a TATA product, and establishing Almass as a prominent jewellery store in Kashmir through sales and operations management. Ilyas co-founded the non-profit organization CAUSE, addressing critical issues in education and mental health in Kashmir. Past roles also encompass marketing and project coordination at various organizations, complemented by educational qualifications including an M.Sc. in Innovation, Creativity and Entrepreneurship from Newcastle University Business School and a Bachelor's in Engineering from Anna University Chennai.