Charlie Elings

Charlie Elings has a strong background in IT service desk operations and ITIL processes. They have worked as a Director of IT and Service Desk Operations at Apogee, Inc. since 2022, where they are responsible for defining the service model, developing operational processes, and managing the IT team. Prior to that, they worked as an IT Business Analyst at Veritiv from 2016 to 2022, assisting with implementing ITIL processes and ensuring SOX compliance. They also have experience as a Service Desk Lead at W. L. Gore & Associates from 2004 to 2016, where they utilized IT service management tools and implemented process improvements.

Charlie Elings obtained a Bachelor's Degree in Business Administration and Management from Wilmington University, which they attended from 2007 to 2010. In addition to their degree, Charlie holds several certifications including Certified Novell Administrator from Novell, CompTIA A+ and CompTIA Network+ from CompTIA, Help Desk Institute (HDI) Certification as Help Desk Manager and HDI Support Center Analyst Certification from Help Desk Institute, ITIL Foundations from Information Technology Infrastructure Library, Knowledge Centered Support (KCS), and MCP Microsoft Certified Professional from Microsoft.