Avinash Jain

Avinash Jain has extensive work experience in customer relations, customer support, and project management roles. At Appriss, they served as the Director, Head of Global Customer and Consumer Support, where they transformed a fragmented team into a high-performing unified group and achieved a 100% growth in customer satisfaction scores. At Infor, Avinash worked as the Director of Customer Relations, resolving issues and guiding essential teams to foster ideal customer experiences. Avinash successfully negotiated a mutually beneficial agreement that reduced customer demand by $900,000. Avinash also held the position of Experienced Manager at Grant Thornton LLP, overseeing a $150M IT budget and ensuring alignment of business requests with budget capabilities. At JDA Software, they served as a Sr. Director in various roles, including Customer Experience, Cloud Services, and Engagement Manager. Avinash played a key role in enhancing customer satisfaction, leading cross-enterprise teams, and championing cloud services strategy. Prior to JDA Software, they worked at Manugistics as a Project Manager and Senior Consultant, streamlining supply chain initiatives for Fortune 500 clients. Overall, Avinash Jain has a proven track record of driving customer satisfaction and successful project execution.

Avinash Jain has an extensive education history, starting with their time at St. Stephens College in New Delhi from 1989 to 1991, where they pursued studies in an undisclosed field. Avinash then went on to earn an M.Tech degree in Fiber Tech and Chemistry from the Indian Institute of Technology, Delhi, graduating in 1995. Following this, Avinash attended the Thunderbird School of Global Management from 1998 to 1999, where they obtained an MBA degree with a focus on Strategy and Finance. Additionally, in January 2013, Avinash received a certification as a Project Management Professional (PMP) from the Project Management Institute.