Sharda Crouther

Sharda Crouther is an experienced professional in customer service and quality analysis, currently serving as a Senior Customer Contact Quality Analyst at AssetMark since August 2021. With a strong focus on improving customer experiences, Sharda organizes calibration sessions, manages mentorship programs, and develops standard operating procedures. Previous roles include Chief Success Officer at Simply Confident Customer Service Consulting, Call Center Supervisor at Titan Technologies, and Enrollment Quality Analyst at United Healthcare, showcasing expertise in coaching, training, and quality assurance across various organizations. Sharda's leadership has earned multiple recognitions, including the HERO Award and Team of the Quarter Award. Educationally, Sharda holds a Bachelor of Science in Biology from Northern Illinois University.