Sarah François

Sarah François has a diverse work experience spanning various roles and industries. Sarah is currently the Head of Customer Success at Ausha, an all-in-one platform for podcast creators. In this role, they have been responsible for defining customer care strategies and processes, hiring and leading a junior customer success manager, and achieving high customer satisfaction ratings.

Prior to their current position, Sarah worked at La Vraie Dose, where they were the Founder, Copywriter, and Interviewer. Sarah also served as a consultant in community creation, storytelling, and personal branding for entrepreneurs. Sarah worked at Cleanio as a Customer Care Manager, and at Ferpection and RESAE in roles focused on community success, user happiness, and business development.

Sarah began their career as a Project Manager Assistant at Initiative Melun Val de Seine et Sud Seine et Marne. In this role, they were involved in the preparation of interest-free loans for professions, assisted new entrepreneurs with their business plans, and participated in promotional events and public relations activities.

Overall, Sarah François has gained valuable experience in customer success management, community building, project management, and business development throughout their career.

Sarah François holds a Master's Degree in Entrepreneurship/Entrepreneurial Studies from SKEMA Business School, which they attended from 2012 to 2016. Sarah also participated in an exchange semester at North Carolina State University in 2013, focusing on Business and Management. Prior to their university education, Sarah attended Lycée Teilhard de Chardin from 2010 to 2012, where they studied Economics in a Preparatory Class for Business Schools. Additionally, Sarah has obtained several certifications, including the Digital Active Google Certificate from Google, the "Gérez votre projet avec une équipe Scrum" certification from OpenClassrooms, the "Initiez-vous à la gestion de projet agile" certification from OpenClassrooms, and the "La fonction RH au coeur de la transformation digitale" certification from CIFFOP. No specific information is available regarding the exact months and years of the certifications obtained.