Marco Roldan

Marco Roldan has a diverse work experience in the field of information technology and customer service. Marco started their career at Western Union as a Customer Service Support Specialist before moving on to Fujitsu as an IT Support Specialist. At Fujitsu, they provided basic support for St. Gobain employees and managed Active Directory through a web interface. Marco then joined Hewlett Packard Enterprise as an Information Technology Help Desk Support, where they provided first-level support to internal employees and contractors, resolving common issues with Microsoft Office applications and troubleshooting VPN connectivity. Currently, Marco is working at Auxis, where they have held multiple roles. Marco started as an Information Technology Specialist Level 1 before moving up to Level 2. In their current role as the Information Technology Specialist Subject Matter Expert, they ensure teams follow standard operating procedures, checks content correctness and validity, and verifies the performance of team members. Throughout their career, Marco has gained expertise in various areas such as FTP provisioning, O365 administration, POS deployment and support, account management, Citrix troubleshooting, and network device support.

Marco Roldan obtained a High School Diploma from San Lorenzo High School in the period from 2001 to 2005. In addition, they have obtained several certifications, including the Confluence Quickstart: New to Cloud Badge, Confluence Fundamentals Badge, Jira Fundamentals Badge, Jira Service Management Fundamentals Badge, Trello Fundamentals Badge, ITIL Foundation Level, ITIL Foundation 4 First Look, Building Resilience as a Leader, Developing Credibility as a Leader, Developing Executive Presence, Efficient Time Management, Embracing Unexpected Change, Influencing Others, Leadership: Practical Skills, Leading Your Team Through Change, Managing Organizational Change for Managers, Prioritizing Effectively as a Leader, Coaching Employees through Difficult Situations, Coaching Skills for Leaders and Managers, and Coaching and Developing Employees. The years and months of obtaining these certifications are not provided.