Dan Heard

Dan Heard is an experienced IT professional with a strong background in technical support and project coordination. Currently serving as a 2nd Line Support Analyst at Avara Foods since January 2022, Dan is skilled in diagnosing and resolving hardware and software issues while managing installations and third-party support communication. Previously, at Travis Perkins plc from June 2014 to January 2022, Dan held multiple roles, including Personal Computer Support Analyst, where effective first-line support and troubleshooting were key responsibilities, and Information Technology Project Coordinator, focusing on Windows 10 upgrades and project documentation. Dan also demonstrated leadership as a Senior Service Desk Analyst, managing service desk operations to meet service-level agreements. Earlier experience includes serving as a Health Advisor at NHS Direct, handling urgent healthcare inquiries and coordinating patient services, along with short stints in sales and administration. Dan's academic background includes a GCSE in Mathematics from Ousedale.