Jacob Jensen

Jacob Jensen is a seasoned professional with extensive experience in customer education, content writing, and document control. Currently serving as a Senior Customer Education Specialist at BambooHR since January 2021, Jacob specializes in online learning course development using tools like Articulate Rise and Storyline 360, and conducts live webinars. Previously, as an Internal Content Writer at FamilySearch from January 2019 to January 2021, Jacob contributed to business process mapping, continuous improvement projects, and the creation of standard operating procedures published in multiple languages. Earlier roles include Document Control Supervisor at Lincotek Medical, where Jacob was instrumental in implementing an Electronic Quality Management System and automating processes to enhance efficiency. Jacob holds a Bachelor of Arts degree in English with a focus on Professional and Technical Writing from Utah State University.