Kay Fisher

Kay Fisher has extensive experience in customer service and claims handling, currently serving as a Customer Experience Representative at BGL Group since January 2015, where responsibility includes managing customer contact and ensuring resolution of concerns. Prior experience includes roles as a Claims Handler at Wisecall Claims Assistance Ltd, providing guidance during claims processes, and as a Medical Records Clerk at NHS, where excellent communication skills were utilized in interacting with patients and managing appointments. Additionally, Kay worked at Shop Direct, focusing on enhancing customer experiences while adhering to financial regulations. Educational qualifications include a BSc (Honours) in Forensic Psychology from The Open University and several NVQs in Customer Service Management and Business Administration.