IT Service Desk Technician

Who We Are

Binsky is a leader in world-class mechanical construction. Dedicated service to our clients has elevated us as the premier mechanical contractor for projects of all sizes and scopes. Innovation is the key at Binsky and along with our creative processes, we are always on the cutting edge of technology. Recognized as one of the most respected mechanical contractors in New Jersey and Pennsylvania, Binsky delivers high quality workmanship on projects from large traditional construction to commercial HVAC, plumbing, and service. Building incredible projects requires exceptional people. 

We are seeking an IT Service Desk Technician.

The Role

This technical support role will be responsible for answering customer calls and providing expert guidance and advice to customers. This role will be responsible for providing timely end user related support to a diverse set of users while maintaining an elevated level of customer satisfaction.

Responsibilities:

• End User Support – Diagnosis user support problems via walk ins, telephone, or through other remote support with users experiencing problems at their work site which requires extensive knowledge of computer system in questions which in many cases are problems which have not been diagnosed before and require independent judgment in arriving at a course of action that will correct the problem.

• Computer and IT Equipment Troubleshooting – Utilizes independent judgment in solving complex computer problems relying upon extensive knowledge of computer systems, vendor supplied diagnostic tools, and Web based information to determine the reason for the malfunction and the appropriate solution to resolve the problem. Troubleshooting involves both software and hardware support.

• Configure Computers – Using extensive knowledge of various desktop computers, installs drivers, hardware components, and various operating systems. Troubleshoots failed components and resolves installation problems making independent decisions to best resolve the problem.

• Software Support - Support all company software in varying capacities from complete internal support to engaging a vendor to resolution. This includes but is not limited to installations, packaging, licensing, troubleshooting errors.

• Job Site Support / Deployment - Support various technologies on job sites which requires travel to the job site. With senior IT guidance, will follow established process(es) to deploy/setup trailers and jobs sites as required.

• Inventory Management – Maintain an accurate inventory of all IT assets leveraging the internal Service Desk.

• Additional Duties - Assist with the maintenance of the IT Knowledge base which includes creating written knowledge base articles and videos. Assist with account management, which includes monitoring accounts that are out of compliance, removing old accounts, and following the proper account maintenance cycles. Assist with standardizing and automating processes. Performs other duties as assigned.

Qualifications

Skills

• Strong working knowledge of diagnostic software and equipment.

• Hardware and software troubleshooting skills.

• Diagnostic skills in hardware, network, printing, and operating systems.

• Excellent communication, writing, and customer service skills.

• Deep understanding of new and emerging technologies.

• Familiar with using remote support tools.

• Knowledge of multiple operating system platforms.

• Knowledge of Office and Adobe products.

• Prior experience using deployment tools.

• Knowledge of Windows Active Directory.

• M365 Knowledge is a plus.

• Experience using a ticket system.

• Experience with mobile devices (Android & IOS) i.e., Phones and tablets.

• Situational awareness – ability to recognize and make sound judgement calls, know when to escalate to SR team member and/or IT leadership.

• Strong multitasking skills with the ability to switch gears quickly between multiple technologies.

Education and Experience

• A Bachelor of Science degree in computing or equivalent experience.

• Minimum of 2 years of Help Desk and relevant technical experience.

• Hardware and software troubleshooting skills.

• Diagnostic skills in hardware, network, printing, and operating systems.

• Excellent communication, writing, and customer service skills.

• Adapt and identify new and emerging technologies to improve business processes.

• Familiar with using remote support tools.

• Knowledge of multiple operating system platforms.

Physical Requirements

• Ability to sit and/or stand for long periods of time, walking, bending, reaching, crawling, kneeling, sight and hearing, using hands and fingers and lifting computer equipment < 50 lbs. Occasional need to run cables under and around equipment and furniture.

What We Offer

Binsky values the well-being of its employees and offers competitive wages and a range of benefits:

• Medical, Dental and Vision benefits
• 401k with company contribution
• 8 paid holidays per year
• Paid Time Off
• A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company gatherings, and you’ll build life-long friendships at Binsky.

Binsky is an EOE.

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or require that other different tasks are performed as circumstances change.