Esther Tousley

Esther Tousley is a seasoned professional with extensive experience in patient access and customer service. Currently serving as the Patient Access Lead for the Rare/Orphan POD at Biologics, Inc. since January 2015, Esther develops knowledge of payer policies across all states, including Medicaid and Medicare Part D, and manages a Patient Assistance Rare/Orphan team. Prior roles include Customer Service Representative at TruGreen, where superior customer service was provided in a call center setting, and Routing Specialist at Sears Holdings Corporation, focusing on route monitoring for service technicians. Esther also has experience with Xerox in Health & Welfare Benefits Management, utilizing client-specific training. Educational background includes attendance at the University of Cincinnati from 1994 to 1997.