Ricardo Ferreira

Ricardo Ferreira has a diverse work experience spanning various industries. Ricardo is currently working at BlueConic as a Customer Success Manager since January 2022. Prior to that, they worked at Wooga as a Customer Care Coordinator from January 2021 to December 2021. From 2016 to 2021, Ricardo worked at Booking.com where they held the positions of CS Senior Specialist (July 2017 to January 2021) and Customer Service Specialist (May 2016 to July 2017). Before entering the technology and customer service field, they worked at Vita Home as a General Practitioner (2014 to 2016) and as a Store Manager (2012 to 2014). Ricardo began their career at Websys Consulting - IT Services as a Junior Data Analyst from 2008 to 2012.

Ricardo Ferreira pursued their education at IMT - University of Medicine from 2011 to 2016, where they obtained an Advanced Diploma of Medicine in the field of Medicine. In addition to their formal education, Ricardo has also acquired several certifications. Ricardo completed the Agile Foundations and Scrum Foundations courses at agile42 in September 2021. Furthermore, they completed the Sketch: App Designer course at Udemy in November 2019, the Web Developer Bootcamp course at Udemy in August 2019, and the MBA Course - Prof. Chris Haroun at Udemy in January 2019. Ricardo also holds certifications in Project Management: Project Management Level One and Scientifically Steps to Increase Influence from Udemy, both obtained in November 2018. Additionally, Ricardo has obtained the Scrum Master Certified (SMC) certification from Scrum Alliance in September 2021.