Hamzaa Gaffar

Hamzaa Gaffar is a seasoned Performance and Insight Analyst at British Gas since August 2014, where responsibilities include providing analytical insights to improve customer outcomes and working with the Strategic Planning team to address financial deviations. Previous roles at British Gas include Scheduling Analyst, Long Term Planning Analyst, and Dispatcher, demonstrating a comprehensive understanding of resource management, capacity planning, and customer service standards. Earlier experience includes a Customer Advisor position at Marks and Spencer from February 2008 to January 2011. Hamzaa Gaffar earned a Bachelor's degree in Accounting and Business/Management from De Montfort University between 2009 and 2013.