Son Thai

Son Thai has extensive work experience in the field of IT support. Son started their career in 2001 as an Assistant Service Manager/Technical Support Specialist at careplusnet, where they troubleshooted personal computers and laptops, installed software and hardware, diagnosed hardware and software problems, and supported various operating systems and applications.

In 2008, Son Thai joined Best Buy as a Geek Squad member, where they analyzed and repaired computer problems, performed data backup and recovery, supported various operating systems and applications, and troubleshooted network issues.

In 2014, Son Thai worked as a Network Technician at Robert Half, where they backed up and restored user files, configured user workstations, and installed Windows 7 on AON's new domain. Son also worked as a Field Service Technician at PeopleToGo/Dell/Cummins, providing installation support and services for PC hardware and software.

Son Thai joined IBM Canada in 2015 as a System Service Representative, and then joined Wipro Limited in 2017 as a Team Lead Workstation Support Service/Desktop Support Analyst. In these roles, they provided desktop support, resolved software and hardware issues, managed incidents and requests, and led installation and upgrade projects.

In 2021, Son Thai moved to IBM/Atco as a Senior Deskside Support, where they provided support for desktop and laptop issues.

Son'smost recent position is as a Desktop Support Analyst at Capital Power, which they started in 2022.

Son Thai's education history is as follows:

- From 1996 to 1997, Son Thai attended Productivity Point International Computer Training Services, where they completed the Business Technology Program. The field of study was also Business Technology Program.

- In the years 1993 and 1994, Son Thai studied at CDI Business and Technology College, where they pursued a degree in Accounting. The field of study was Computerizing Accounting, and they obtained a diploma.

Additional Certifications:

- Son Thai obtained various certifications from LinkedIn, including:

- Learning System Center Configuration Manager (obtained in August 2023)

- Microsoft Teams Quick Tips (obtained in June 2023)

- Configure and Manage Microsoft Teams (obtained in March 2023)

- Cloud Management with Microsoft Endpoint Manager (obtained in February 2023)

- Microsoft Office 365: Administration (Office 365/Microsoft 365) (obtained in February 2023)

- Azure Active Directory: Basics (obtained in January 2023)

- Configuration Manager: Maintain Inventory and Operating Systems (obtained in January 2023)

- Customer Service: Problem-Solving and Troubleshooting (obtained in January 2023)

- Intro to Service Management with ITIL® 4 (obtained in January 2023)

- Building a Broad Network of Influence (obtained in December 2022)

- How to Succeed in an Internal Job Interview (obtained in December 2022)

- Mastering Common Interview Questions (obtained in December 2022)

- Nano Tips for Communicating with Confidence with Selena Rezvani (obtained in December 2022)

- Son Thai also holds certifications from CompTIA and Microsoft, including A+, Network+, Server+, and Microsoft MCP. However, the specific months and years of obtaining these certifications are not provided.