Ankita Chauhan

Ankita Chauhan is a seasoned professional with extensive experience in customer service and operational excellence. Currently serving as Senior Manager-Customer Success at IndiaLends since September 2019, Ankita oversees Customer Service, Quality, Training, and Risk Operations, specializing in unsecured loans. Prior to this role, Ankita was a Process Excellence Manager at MakeMyTrip, focusing on process improvement through six sigma methodologies, and held the position of Manager-Quality & Trainings at Times of India, managing magicbricks.com. Ankita's career commenced as Team Lead-Quality at Tata Business Support Services, responsible for quality and training in semi-technical processes. Ankita holds an MBA in Business Operations & Trainings from Sam Higginbotton University, completed in 2013.