Johnny Wilson

Johnny Wilson is a seasoned professional with extensive experience in operations management and data analysis within the telecommunications and customer service sectors. Currently serving as Regional Senior Operations Manager at CCI South Africa since January 2017, Johnny has a robust background that includes a role as a Data Analyst at Edge Evolve, where expertise in WFM analytics, forecasting, and call routing was developed. Previously, at MTN from June 2007 to December 2014, Johnny held various managerial positions, demonstrating a profound understanding of call center operations, customer service processes, and budget management. A foundational education was obtained at Pearson High School, culminating in matriculation.