Colette Moss

Colette Moss is an experienced professional with a diverse background in management and continuous improvement. Currently serving as Learning Manager and Events Manager at CCMA (Call Centre Management Association) since March 2019, Colette oversees the planning and execution of seminars, conferences, and best practice visits across the UK and digitally. Prior to this, Colette spent over 30 years at Co-op Insurance in various roles, including Continuous Improvement Practitioner, where responsibilities involved coordinating complaints root cause analysis and driving operational improvements, as well as leading training initiatives for virtual teams. Colette's experience also encompasses roles as a Sales & Service Senior Quality Technician and Customer Insight Technician, focusing on enhancing customer satisfaction and quality monitoring within the call centre environment.