Shannon Jones

Shannon Jones is a seasoned professional in network and telecom services with extensive experience in engineering and support roles. Currently serving as a CSC Support Engineer at Cerium Networks since January 2015, Shannon previously held positions as Lead Specialist Engineer at Verizon Business, Telecom Administrator at ICW Group, and Systems Engineer II at Verizon Business. Responsibilities have included providing multi-level support for managed services, administering Avaya Communication Manager systems, and managing circuit design for cost optimization. Shannon holds a Bachelor of Science degree in Computer Science from North Carolina Agricultural and Technical State University, earned between 1991 and 1995.