Paola Perez

Paola Perez is a Customer Success Manager with extensive experience in managing high-value accounts and delivering exceptional client service. Currently at Claravine since May 2023, Paola oversees a portfolio of over 25 Fortune 500 accounts, achieving an ARR of $1.8M. Previously, Paola contributed to Above Zero from May 2022 to July 2024, employing proactive account management strategies and conducting performance analyses. Earlier roles include Account Executive at TELUS International, focusing on client implementation plans and correspondence management, as well as Welcome & Induction Coordinator, overseeing new hire operations. Paola's career began at Microsoft as a Sales Development professional, specializing in building long-term customer relationships. Educationally, Paola holds a Bachelor's degree in Marketing Management from Franklin University and a certification in English from Centro Cultural Salvadoreño Americano. Further educational pursuits are ongoing at Universidad Dr. José Matías Delgado since 2011.