Chad Richards

Chad Richards has extensive experience in operations and quality assurance, currently serving as the Director of Enterprise Quality Assurance & Customer Advocacy Programs at CNG Holdings, Inc. since June 2010. In this multi-faceted role, Chad oversees key areas such as Asset Protection, Customer Advocacy, Quality Assurance, and Speech Analytics, managing teams across the United States, Jamaica, and Mexico. Previous positions held at CNG include Sr. Operations Manager and Asset Protection- Investigations Manager, where Chad led corporate investigations and managed teams focused on fraud prevention. Earlier experience at Tom Raper, Inc. includes serving as Business Office Manager.