Kirsty Francis

Kirsty Francis is an accomplished professional with extensive experience in operations and customer service management within the insurance sector. As the Head of Operations at Abacai since September 2023, Kirsty oversees operational strategies. Prior roles include serving as Head of Business Support at Complete Cover Group, where expertise contributed to one of the UK’s largest independent insurance brokers. Previous positions encompass Head of Customer Service at Berendsen, Operational Support Manager and Senior Insurance Protection Team Manager at Brightside Insurance, and various management roles at Lloyds Banking Group, where significant achievements included improving lending processes and reducing operational costs by 25%.