Anwell Jansen

Anwell Jansen is an experienced IT professional with a strong background in incident and process management. Currently serving as a Major Incident Manager at Advania UK since November 2023 and Content+Cloud since August 2020, Jansen has previously held significant roles as an IT Process Analyst at IT Lab and as a Senior 1st Line IT Analyst at Computacenter. Responsibilities include managing engineers to meet service level agreements, facilitating incident and problem management processes, and engaging with clients to coordinate expectations and resource availability. Jansen's career began at Metropolitan as a Service Desk Agent, with foundational experience gained at Concorde Solutions. Jansen holds a National Diploma in Information Technology from Cape Peninsula University of Technology.