V3 Lori Ortiz

Lori Ortiz is a seasoned IT professional with extensive experience in product support and technical assistance. Currently serving as a Senior Product Support Specialist at Continuum Applied Technology / CORRIDOR Aviation Service Software since August 2011, Lori focuses on coaching and managing agents to promote their growth and ensure client satisfaction. Previously held roles include IT Support Specialist at Invenio Marketing Solutions, where support was provided to the IT department and Account Managers, and Sales & Service Team Manager at Sears Holdings Corporation, recognized as a "Top TM" based on metrics. Lori's earlier career includes various technical support positions, coupled with management experience in a water conservation project and purchasing for electronic components. Lori holds a Bachelor of Science in Technical Management with a focus on Business Administration from DeVry University.