Andrea M. Greer Pmp, Clssgb

Andrea M. Greer, PMP, CLSSGB, is a seasoned professional with extensive experience in call center operations, brand management, and key account management. Currently serving as Call Center Operations Manager at Creative Brands since January 2013, Andrea excels in optimizing performance, improving processes, and managing staff. Notable achievements include a 54% revenue increase as Brand Manager through procedural enhancements and a 125% profit increase using DMAIC methodology as Key Account Manager. Previously, Andrea worked as an Insurance Agent at Liberty Mutual Insurance, where success in exceeding performance expectations was demonstrated. Andrea holds a Bachelor's Degree in Business and Global Leadership from the W. P. Carey School of Business at Arizona State University.