Mercy M.

Mercy M. has a diverse range of work experience in the field of Human Resources. Their most recent position was as the Head of People Operations at Creative FCB (formerly Creative VMLY&R) starting in April 2023. Prior to that, they worked as a Human Resources Consultant (HR Operations Support) from November 2022 to April 2023. Mercy also served as the People Operations Lead at Smoothtel & Data Solutions Ltd from April 2021 to December 2022. Before that, Mercy held the role of Human Resources Manager at Creative VMLY&R from July 2018 to March 2021. Mercy gained experience as a Human Resource Assistant/Generalist and as an HR Assistant & Project Management Officer at Westcon Africa from 2012 to 2017. Mercy also worked as a Human Resource Assistant at Workforce Associates Ltd in 2011 and completed an internship at Smoothtel & Data Solutions Ltd in 2009.

Mercy M. earned a Master of Science degree in Organization Development from the United States International University - Africa between 2017 and 2019. Prior to that, they obtained a Bachelor of Commerce (B.Com.) in Human Resources Management/Personnel Administration, General from KCA University from 2008 to 2011. Additionally, they completed a Professional Course in CPS (Certified Public Secretary) from KASNEB between 2012 and 2014. Mercy M. also holds several additional certifications, including "The Art of Leadership (getAbstract Summary)" from LinkedIn (obtained in 2023), "Supervision Skills – Managing Groups and Employee Interaction" from Alison - Empower Yourself (obtained in 2022), and "Developing Your Emotional Intelligence" from LinkedIn (obtained in 2021).