Mrs. Loletta Hayes

Mrs. Loletta Hayes is a seasoned Patient Account Representative currently employed at WakeMed since July 2023 and also at Credit Management Company since October 2020. Prior experience includes roles as a Patient Representative at SouthCoast Health from June 2018 to October 2020, a Customer Care Representative I at Anthem, Inc. from July 2017 to June 2018, and a Case Manager at TrialCard from March 2012 to June 2017, where responsibilities involved assisting Medicare patients with pharmacy, medical, and claim information. Additionally, Mrs. Hayes served as a Customer Service Representative at ACS Xerox from August 2010 to February 2012 and as a Mail Systems Operator/Administrative Assistant at eviCore healthcare from May 2005 to August 2010, focusing on mailing processes and assisting clinic sites with pre-certification decisions for CT and MRI procedures. Mrs. Hayes graduated from Mount Vernon High School with a diploma in Business Administration and Management.