Emilio González Otto

Emilio González Otto is a skilled professional with extensive experience in technical implementation and customer support within the hospitality and technology sectors. Currently serving as the Technical Implementation and Support Manager at DerbySoft since May 2023, Emilio previously held the role of Customer Success Manager at Full Venue, where the focus was on leveraging AI to enhance audience targeting and purchasing predictions. Prior experience includes a notable tenure at Amadeus as Premier Account Manager for Business Intelligence, where Emilio was the key liaison for major hotel chains regarding BI tools and processes. Additional roles included Product Support and Implementation Manager and Customer Care Intern at Amadeus, as well as Guest Relations Manager at Fairmont Hotels & Resorts. Emilio holds a Master's degree from Johan Cruyff Institute and a Bachelor's in Business Administration from United International Business Schools, complemented by early education in business and foundational studies.