Olga Ionova

Olga Ionova is an accomplished professional with extensive experience in quality and compliance management within the fundraising sector. Currently serving as the Quality and Compliance Manager at Diabetes UK since February 2016, Olga specializes in ensuring high standards in fundraising practices, designing compliance training programs, managing Gift Aid compliance, and producing relevant policies and procedures. Previously, as the General Data Protection Regulation (GDPR) Project Manager, responsibilities included establishing lawful bases for data processing, reviewing data protection statements, and delivering training. Olga's earlier role as Head of Supporter Care at The Brooke involved devising supporter care strategies and creating systems for supporter engagement and donation processing. Olga holds a Master of Science (MSc) in Environmental Monitoring and Assessment from Southbank University and a PRINCE 2 certification from QA training.