Rachael Austen

Rachael Austen is a seasoned digital executive with extensive experience in user experience and product design. Currently serving as Senior Director of Digital Design & Experience at Discover Financial Services since October 2022, Rachael previously held leadership roles at CDK Global, including Senior Director of User Experience & Product Design and Director of User Experience & Innovation, where responsibilities encompassed digital transformation and product development. Prior experience at Discover Financial Services involved improving digital customer experiences as Senior Manager, while a significant tenure at HSBC focused on global customer experience and user research. Rachael's career began at Hewitt and HDI Technologies, emphasizing user experience consulting. Rachael holds a Master’s degree in Human Computer Interaction from DePaul University and a Bachelor’s degree in Education from Ohio University.