Kimmo Tihinen

Kimmo Tihinen is a seasoned professional with extensive experience in customer value management and business operations across leading companies in the telecommunications and technology sectors. Currently serving as Customer Value Manager at DNA Oyj since February 2020, Kimmo focuses on enhancing customer lifetime value through improved experiences and strategies such as cross-selling and churn prevention. Prior roles include offering management at DNA Oyj, sales operations management and engagement management at Microsoft, and various managerial positions in product planning, market analysis, and business information at Elisa, Telia, and Sonera. Kimmo holds a Master's degree in Industrial Engineering and Management from LUT University.