Reem Hatem

Reem Hatem is an experienced professional in customer experience and account management, currently serving as a Customer Experience Specialist at Efreshli since March 2023, focusing on onboarding and improving customer journeys. Additionally, Reem has worked as an Account Manager at ElTogary Auto, addressing customer inquiries and ensuring service alignment with client budgets. Prior experience includes roles as a Customer Service Representative and Gold Investment Advisor at New Egypt Gold, managing customer service tasks and enhancing customer satisfaction. Reem's background also includes social media moderation roles at WrapStyle SA and Taj Trading Company, where customer engagement and problem resolution were key responsibilities. Reem holds a Bachelor's degree in Mass Communication/Media Studies from Al-Azhar University, completed in 2019.