Susan Goodrich

Senior Director, Managed Support Services at Ellucian

Susan Goodrich has a diverse work experience spanning over several companies. Susan has held various roles in the fields of professional services, project management, and product management.

At their most recent position at Ellucian, Susan served as the Director of Global Support, where they were responsible for developing and executing the company's support strategy.

Prior to that, Susan worked at Superion as the Director of PMO and as a PMO Manager in the Public Safety & Justice division. Susan managed project management teams and portfolios, ensuring projects were delivered on time and within budget.

Before Superion, Susan held positions at SunGard Public Sector as a Program Manager and Senior Project Manager. In these roles, they managed project management teams and portfolios for various product lines.

Susan also has experience at equivant as a Product Manager and as a Senior Business Analyst. Susan was responsible for defining product requirements and collaborating with development and QA teams.

Earlier in their career, Susan worked at Providence Community Corrections as an IT Manager and Database Administrator, at MAXIMUS as an IT Project Manager, and at BI Incorporated as a Probation Officer and IT Support Specialist.

Overall, Susan's work experience demonstrates their skills in leadership, project management, and product management in the technology and public sector industries.

Susan Goodrich attended Florida State University, where they studied Criminology as a major. After that, they enrolled at Daytona State College and obtained an Associate of Arts degree in Pre-Law, followed by a Bachelor of Applied Science degree in Business Administration and Management. Susan also holds certifications in PMP from the Project Management Institute and ITIL Foundation from AXELOS Global Best Practice. Susan obtained the PMP certification in March 2018 and the ITIL Foundation certification in 2016.

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