Shannon Golliher

Shannon Golliher is a seasoned professional in sales operations and CRM management, currently serving as a Senior Analyst at Emerald Expositions since October 2019. Notable achievements include spearheading the migration to Salesforce, conducting extensive training resulting in 97% user adoption, and developing over 70 dashboards for enhanced event data analysis. Prior to this role, Golliher was a CRM Business Analyst at Informa Markets, where responsibilities included designing a CRM strategy for numerous events and authoring training materials for global teams. Golliher's career began at UBM Advanstar, where roles progressed from Operations Assistant to Team Lead in Expo Billing & Operations, overseeing customer accounts and billing processes. Golliher holds a Bachelor's Degree in History from California State University, Northridge, along with an Associate's Degree from Moorpark College.