Ernesto Herrera Solares

Ernesto Herrera Solares has a diverse work experience spanning multiple roles and industries.

At Emotive since 2021, they have served as a Senior Support Advocate & Product Team Lead, responsible for candidate screening and assessment, weekly team performance updates, one-on-one guidance and feedback with team members, and managing a 16-member team handling outbound SMS chat system. Ernesto also works closely with carrier partners to ensure successful customer deliverability.

From 2019 to 2022, at PatientPop Inc., Ernesto worked as a Website Support Specialist, assisting with website design and functionality for various medical practices, implementing SEO strategies, and providing Salesforce training to peers. Ernesto also held the position of T2 Web Support Specialist, where they continued to provide support until 2021.

At Internet Brands in 2018 and 2019, Ernesto served as a Technical Support Specialist, making outbound calls to drive membership retention and upgrades, and addressing customer service inquiries.

From 2016 to 2018, at Mattel, Inc., Ernesto held the role of Administrative Assistant II, managing warranty product operations and aligning efforts with E-Commerce.

In 2014 and 2016, Ernesto worked at Fuhu Inc. as a Customer Service Specialist, managing community member information and ensuring data accuracy.

At Walker Advertising in 2014, Ernesto was a Call Center Agent, providing assistance to customers with billing, product, and technical inquiries.

From 2013 to 2014, at Pirate Staffing, Ernesto worked as a Recruiter, creating orders, managing worker payments, and recruiting workers for events.

Starting in 2011 until 2013, Ernesto worked at La Curacao as a Credit Analyst, responsible for filing, data management, reviewing documentation, purchasing store protection plans, and assisting with employee training.

Overall, Ernesto's work experience showcases their expertise in support roles, team management, customer service, training, and data management.

Ernesto Herrera Solares has attended UCLA Extension, although the specific years, degree, and field of study are unknown.