Ricardo Santos

Ricardo Santos is an accomplished professional with extensive experience in software service leadership and technical support. Currently serving as Software Service Team Lead at Epassi since March 2022, Ricardo also operates TechSupport.fi as the owner since December 2014. Previous roles include Tech Delivery Lead/Solution Architect at Experis/Manpower Group from January 2020 to February 2022 and Team Lead at Proservia - ManpowerGroup from March 2017 to April 2020, where responsibilities encompassed team support, operational management, and problem-solving facilitation. Other positions include Project Manager, Service Coordinator, and Office Manager, showcasing a strong background in IT and project management. Educational qualifications include a Master's degree in Information Technology from the University of Jyväskylä and a Vocational Qualification in Business Information Technology from Oulu Vocational College.