Customer Implementation Consultant

Join one of the fastest growing UK tech companies! Epos Now offers a market leading product and an award winning brand, there has never been a more exciting time to join our driven team. We’re looking for an ambitious Customer Implementation Consultant to join our existing team who operate with customers all over Europe, United States and Australia.

About Us:
EposNow are transforming the business owner experience by putting the power of fintech in their hands. We offer comprehensive tools for point of sale and embedded finance, (including payments, banking, and lending) to our 77,000 incredible business merchants worldwide, helping everyone from micro-sized businesses to enterprise companies succeed. Our ultimate mission is to make commerce accessible for everyone. With personalised career progression plans, exciting opportunities to work with new tech (like AI), and an inclusive culture and help shape the future of business solutions.

Role: Customer Implementation Consultant

Responsibilities:

• Deliver training for new customers as part of their onboarding process
• Take inbound customer support calls, answer webchats and tickets
• Provide excellent customer service by phone, email, webchat and online user support
• Where appropriate, escalate and accurately record customer data
• Conduct remote trouble-shooting and training sessions with clients
• Develop and maintain an in-depth knowledge on all products and services
• Working to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs

Whats on offer:

• Earn bonus on top of your salary.
• Career progression opportunities - our philosophy is to promote internally.
• Exclusive retail, restaurants and travel discounts.
• Collaborative company culture with regular team building events.
• 20 days annual leave (increasing a day each year), plus bank holidays.
• Free onsite parking at Norwich office.