Jorge Damico

Jorge Damico has extensive experience in customer support and management roles. Jorge is currently the Director of Customer Support at Extensiv. Prior to that, they held the same position at PagerDuty where they managed customer support teams globally. Jorge also worked as a Senior Manager of Technical Services at Pure Storage, where they were responsible for managing support teams and providing 24x7 customer support. Before that, they were the Head of Technical Support at Bay Dynamics, where they built and implemented the entire support structure. Prior to that, they worked at EMC in various customer support management roles, including Customer Support Manager and Senior Customer Support Manager. Jorge began their career at IBM as a Customer Engineer. Throughout their career, Jorge has consistently achieved high customer satisfaction scores and maintained uptime.

Jorge Damico completed their Master of Business Administration (M.B.A.) degree in Business Administration, Management, and Operations at BSP - Business School São Paulo from 2006 to 2008. Prior to that, they obtained a Bachelor of Business Administration (B.B.A.) degree in Business Administration and Management, General from Universidade Paulista from 1994 to 1998.

In addition to their formal education, Jorge Damico has obtained several certifications. Jorge is a PagerDuty Foundational Practitioner Certification holder, which they obtained from PagerDuty in December 2022. Jorge also holds the Team4Tech Fellow certification obtained from Team4Tech in March 2019. Furthermore, they are a Certified Data Center Professional (CDCP) certified by ICOR-The International Consortium for Organizational Resilience, achieved in June 2009. Lastly, they have also acquired the ITIL Foundation certification from AXELOS Global Best Practice. The specific month and year of obtaining the ITIL Foundation certification were not provided.