Susan Ganira

Susan Ganira has a solid background in customer service and community engagement within various organizations. Currently serving as a Community Intern at Feedback Labs since January 2024, Susan supports communication initiatives and member engagement. As Team Lead for Customer Service at Mara since June 2022, Susan leads efforts in a Fintech startup focusing on blockchain technology, while overseeing collaboration between various teams and managing the budget. Previous roles include Customer Experience Coordinator and Customer Experience Executive at Savannah Cement Limited, where Susan was instrumental in improving customer satisfaction and optimizing interactions. Additionally, Susan has extensive experience in operations management at KCB Bank Group, starting from a Graduate Management Trainee role to Operations Manager. Susan holds a Bachelor of Science degree in Mathematics and Statistics from Jomo Kenyatta University of Agriculture and Technology.