Justyna Kawalec

Justyna Kawalec has a diverse work experience spanning over a decade in various roles within the customer support and hospitality industries.

Justyna began their career as a Reception Clerk at Gromada Hotel in 2008, where they gained experience in check-ins, check-outs, cashiering, and night audits. Justyna then worked as a Receptionist and Housekeeper at Bottle Bay Resort during an internship organized through the Resort America student program, where their responsibilities included check-ins, check-outs, and housekeeping.

In 2011, Justyna joined Platinum Residence as a Manager on Duty, Front Desk Agent, and Concierge, representing the hotel to guests throughout their stay. Their tasks included welcoming guests, check-ins and check-outs, cashiering, posting charges, and handling customer inquiries and complaints. Justyna later became the Reservation Agent and then the Reservation Manager, overseeing the work of the Reservation Department and working closely with the Revenue Manager. Their responsibilities included managing prices, preparing occupancy and revenue forecasts, creating and analyzing reports, and training new staff.

In 2018, Justyna embarked on a full-time travel adventure, visiting countries such as Thailand, Laos, Vietnam, Sri Lanka, Singapore, Iceland, Bolivia, Peru, and Argentina. During this time, they gained exposure to different cultures, lifestyles, and business models, providing inspiration for their personal and professional future.

After their travel journey, Justyna worked as a Front Desk Manager at Adventure Hotel Geirland in Kirkjubaejarklaustur, Iceland, as part of a self-made work and travel adventure. In addition to standard reception duties, they were responsible for setting up procedures and implementing them in new Adventure Hotels within the Arctic Adventure family.

Justyna then joined Mozio Group as a Customer Success Expert, providing the highest level of customer service for a US-based ground transportation company. Their responsibilities included resolving customer inquiries through various channels, cooperating with providers and partners, and participating in special projects.

Most recently, Justyna has been working at ThirdPartyTrust, first as a Customer Support Specialist and then as a Senior Customer Support Specialist. Justyna dived into the SaaS environment, resolving inquiries via live chat and email, cooperating with the COO, CSMs, and Dev Team, and participating in internal projects. Justyna subsequently took on the role of Customer Support Manager and Team Lead, overseeing a team while continuing to provide customer support in the Americas region.

Currently, Justyna is working as a Customer Support Specialist for Float.com, focusing on customer support in the Americas region.

Justyna Kawalec completed their Master's degree in Tourism and Recreation at the Warsaw University of Life Sciences from 2006 to 2012. Justyna also pursued a field of study focused on Leisure, Tourism, and Environment at Wageningen University & Research Centre from 2010 to 2011.

In addition to their academic degrees, Justyna Kawalec has obtained several certifications to enhance their skills and knowledge. In 2015, they completed a certification in Revenue Management - zarządzanie przychodami hotelu from Akademia Kompetencji Stalowa 52. In 2013, they attended the Akademia Menadżera - Skuteczny menadżer branży hotelarsko-restauracyjnej program offered by HPG International. Furthermore, they obtained the Certified Customer Service Specialist (CSS) credential from LinkedIn in April 2020. Most recently, in September 2022, they completed the IT and Cybersecurity Risk Management Essential Training from LinkedIn.