Gerard N.

Gerard N. has extensive experience in customer operations, currently serving as Customer Operations Manager at Fónua since October 2018, with a progression through roles including Customer Operations Team Lead, Senior Customer Operations Executive, and Customer Operations Executive. Previous experience includes working as an SMB Support Executive at HCL Technologies from September 2017 to October 2018 and as a Customer Service Representative & Stock Control at Cineworld Cinemas Ltd from September 2014 to August 2017. Educational qualifications include a Bachelor of Arts in Fine Art Media from the National College of Art & Design (2010-2014) and multiple professional diplomas from UCD Professional Academy, including Leadership & Management, Digital Marketing, and Artificial Intelligence for Business, with ongoing studies anticipated to conclude in December 2023.