Hania Simpson

Hania Simpson has a diverse work experience spanning several industries. Starting in 2007, they worked as a Sales Advisor at Jessops Europe Limited. In 2009, they transitioned to the role of Exhibition Retail Assistant at the Science Museum Group. In 2010, they joined Phones 4u as a Sales Consultant. In 2012, Hania joined Vodafone, initially as a Sales & Customer Service Advisor, and later as an Assistant Manager. At British American Tobacco, Hania held various roles, including Consumer Care Executive, Consumer Care Team Leader, and Digital Campaign Executive. Hania gained experience in CRM campaigns, consumer queries, complaint resolution, and copywriting. In 2020, they became a Customer Support Manager at Worksome, and in 2021, they worked as a UK Support Specialist at Tradify. Currently, Hania is working as a Senior Technical Support Specialist at FullStory, with a future promotion to Principal Technical Support Specialist.

Hania Simpson has a Bachelor's degree in Film & TV Studies from Brunel University London, which they completed from 2011 to 2014. Prior to that, they pursued a Foundation Sports Studies - Interim Award at the University of Hertfordshire from 2009 to 2010. Hania has also obtained additional certifications, including the Fundamentals Certification Exam from FullStory in 2022, Salesforce Marketing Cloud Email Specialist certification in 2019, BTEC Award in Sales from EDEXCEL LIMITED in 2011, and Sales & Telesales Apprenticeship from the Alliance of Sector Skills Councils in 2011.