Implementation Team Lead

We are looking for an experienced customer success leader to join our dynamic implementation team. As our new Implementation Team Lead, you will oversee the successful completion of projects and ensure that the team meets all established goals and objectives. You will be expected to guide and support team members, manage project timelines, and collaborate with other departments to ensure project success. 

Our ideal candidate has a strong background in project management from a no-code SaaS environment, excellent communication and leadership skills, and a proven track record of leading successful teams.

Responsibilities include

• Having an overview of the project status by each team member and their capability, capacity, and availability for the foreseeable future

• Ensuring each team member has a development plan in Lattice, covering general team goals as well as personal goals

• Training each team member in the software implementation of the GAN platform and associated tools and processes

• Building close relationships with CS members and R&D

• Coaching and mentoring team members around workload

• Acting as the escalation point for team members on project, platform, and process issues.

Requirements

• 3+ years of experience managing a team of implementation consultants for configurable SaaS solutions
• 5+ years of project management experience in an enterprise customer-facing SaaS company
• Experience implementing GRC solutions
• Experience with low-code/no-code configuration tools is an advantage
• Demonstrated ability to drive technical projects and ensure on-time delivery
• Experience with project management software and processes
• Solid technical understanding and a general understanding of technologies such as AWS, SaaS, Cloud, and System Integration – and the ability to hold technical discussions with customers
• A higher education in a relevant field is preferred
• Impeccable communication skills and fluency in English
• Passion for customer success and making life simpler with technology
• Immaculate time management and organizational skills
• You 
  • Act with integrity, and when you see wrongdoing, you speak up.
  • Are always learning, improving, and approaching every day with energy and enthusiasm.
  • Like to take ownership of your work and when you provide input and feedback; it's constructive, positive, and aimed at productively resolving challenges.

The following key results will be expected in this role:

• Improve Time to Value (deliver time to value within customer’s expectations)
• Improve Gross Margin
• CSAT >90% on project deliveries
• Reduce Escalations (customer escalations, internal escalations to R&D)

What we offer

• Competitive salary.

• Excellent growth opportunities.

• Flexible working hours, fully remote role.

• Contribute to a truly important cause - building an ethical and compliant business space around the globe.

• A real impact on the company’s growth and evolution.

About us 

Founded by a Danish human rights activist in 2004; today GAN is a global company with a highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers, and developers-across our offices in NYC, Copenhagen, and London. 

GAN’s unique setup within the compliance software industry and its extraordinary team helped GAN revolutionize the compliance space and raise venture capital from leading firms such as Apax and Aquiline Capital Partners.

GAN’s completely integrated and intuitive platform is trusted by many of the world’s leading brands, such as Live Nation, Rolls-Royce, and Barrick, to help them better manage their compliance activities all in one place. Read more at www.ganintegrity.com

GAN Integrity is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that every employee has the right to work in a positive, collaborative atmosphere that promotes equal opportunities and prohibits discriminatory practices.

By submitting your application, you agree that GAN Integrity may collect your personal data for recruiting and related purposes. GAN Integrity's Candidate Privacy Notice explains what personal information GAN Integrity may process, where GAN Integrity may process your personal information, its purposes for processing your personal information, and the rights you can exercise over GAN Integrity's use of your personal information. 

We are conducting interviews on an ongoing basis, therefore, we encourage you to send your application as soon as possible.