Alex Webber

Alex Webber is the current Manager of Technical Support Engineering at Gladly. Prior to joining Gladly, Alex held the position of Director of Customer Success at AdLabs Technology Inc. from April 2019 to November 2020. In this role, Alex was responsible for managing AdLabs' entire Enterprise Customer portfolio. Prior to AdLabs, Alex was with Boost Media from June 2014 to April 2019 as their Enterprise Product Manager. In this role, Alex served as a Search Engine Marketing Consultant involving PPC management, strategy & optimization for Google & BING Search & Display networks. Prior to Boost Media, Alex was with Geary LSF from July 2012 to May 2014 as an SEM Consultant. In this role, Alex was responsible for PPC management, strategy & optimization for Google & BING Search & Display networks. Alex began their career in 2007 with Meltwater Group where they spent 5 years as their Global Support Lead. In this role, Alex managed a team of domestic and offshore Support Engineers to help deliver the best quality SaaS product service for Meltwater's 15,000+ client base.

Alex Webber has a Bachelor of Science in Multimedia Technology and Design from the University of Kent, as well as a Bachelor of Arts in Computing and Information Systems from the University of Brighton.

Breana Eads - Sr. Technical Support Engineer, Joe Simonsen - Sr. Technical Support Engineer report to Alex Webber. They are on a team with Ted Stetzel - Manager, Professional Services Engineering, Gerard Urbano - Sr. Technical Writer, and Franklyn Carr - Sr. Implementation Manager. Their manager is Eliza Wiraatmadja, Director of Professional Services, Support & TAM.