Lupe Ochoa

Lupe Ochoa has a diverse and extensive work history. They started their career at UCLA Luskin School of Public Affairs in 2008, where they served as a Vendor Relations Specialist and later as a Client Services Manager. In these roles, Lupe managed vendor relationships, recruited and trained support staff, and administered access to network resources.

In 2014, Lupe moved on to the University of California, Los Angeles, where they worked as a Customer Solutions & Support Specialist. They handled business phone plans for over 250 customers, negotiated pricing with vendors, and facilitated security training sessions.

From 2018 to 2021, Lupe transitioned to the David Geffen School of Medicine at UCLA as a Senior Technical Support Engineer. Here, they provided consultations on mobile device usage, ensured compliance and security through encryption and MDM tools, and managed HIPAA-sensitive healthcare data.

In 2021, Lupe pursued a Customer Success Apprenticeship at SV Academy. This program selected high-potential individuals for training and assessment on various Customer Success skills, including empathy, growth mindset, and time management.

Their most recent role is as a Customer Success Manager at Gong, starting in 2022. Lupe previously held the position of Customer Success Associate at the same company, demonstrating growth within the organization.

Lupe Ochoa's work experience showcases their expertise in customer success, technical support, vendor management, and training. They have a proven track record of successfully implementing efficient workflows, optimizing processes, and building strong relationships with stakeholders.

Lupe Ochoa holds a Master of Business Administration (MBA) degree in IT Management from Western Governors University, which was completed in 2019. Prior to that, Lupe obtained a Bachelor of Arts (BA) degree in Earth and Environmental Science from UCLA.

In addition to their formal education, Lupe has obtained various certifications. These include the Program Manager Launch Certification from Gong, obtained in May 2022, the Shine Speaker Foundations certification from Shine Bootcamp, obtained in October 2021, and the Customer Success Manager Level II certification from Pulse Academy by Gainsight, obtained in March 2021. Lupe has also acquired the Customer Success Manager Level I certification from Pulse Academy by Gainsight in February 2021, the Frictionless Sales Certified certification from HubSpot Academy in November 2020, the HDI Desktop Advanced Support Technician (HDI-DAST) certification from HDI in September 2019, the Business Relationship Management Professional (BRMP®) certification from APMG International in May 2019, the ITIL Foundation in IT Service Management certification from AXELOS Global Best Practice in February 2018, and the Certified ScrumMaster® (CSM®) certification from Scrum Alliance in September 2020.